Years of Legacy

We stand by your side to ensure high-availability of your systems

Datamate is your trusted partner for your technology challenges. Our support services assure high-performance and continuity for your solutions, helping you adapt to the changing business needs with speed and agility.

Discover How We Can Help You

Offsite Support

Supporting our customers is a priority for us. We offer support through both calls and portal. The customer may call our executives at +91 – 484 2413073 or log a ticket on portal to request for any assistance. The call support is on all weekdays from 9 am to 6 pm except on national holidays. The portal is available 24 x7, and you may track the status of your issue resolution with ease.

Onsite Support

Get deep expertise readily available to you. The customer may request an exclusive implementation engineer to present onsite to perform planned maintenance or unexpected service interruptions. Onsite service results in faster resolution, better experience and lower risk.

Training

A staggering skill gap imperils the effectiveness of digitalization. With Datamate’s certification program, customers can upskill their resources with continuous learning and stay up-to-date with new releases, while ensuring high-level solution expertise across the organization. To book for a training schedule or to know about our training programs, contact us

Technology Consultation

Leverage Datamate’s 25+ years of experience in designing, developing and implementing enterprise business software solutions to facilitate your digitalization journey. Know your investments, pitfalls and challenges on your way. Our expert technology consultation service can help you manage every phase of your implementation project with confidence.

Innovation Services

Co-create and innovate with Datamate! Bring a concept to life and differentiate yourself by developing software solutions personalized to your exact business needs. From the creation of roadmaps to the end-to-end development of scalable solutions, Datamate offers a full-cycle software development service. Talk to our experts today.

Customization Services

Changing business needs demand adaptability of solutions. Expand the capabilities of our original offerings through our expert customization services to meet the specific needs of your organization. Our development team will develop, test and deploy solutions – be it a change in functionality, workflow, UI — at an affordable cost.

Implementation Services

Datamate adopts best practices and processes for implementing our offerings, resulting in hassle-free and faster implementation services. Our implementation engineers work closely with the clients, ensuring that the project stays on track, delivered on time and within budget.

Annual Maintenance Contracts

Datamate’s offerings come with six months to one-year warranty from the date of go-live. Post-warranty services are offered through an annual maintenance contract (AMC) or as pay-per-service. The customers who avail AMC get product update patches, fixes, product enhancements and priority support services, leaving no gaps for glitches. Remember, no one knows our solutions better than our trained engineers.

Oracle Database Maintenance Services

Datamate’s proficient team of DB experts help organizations streamline the database maintenance activities and diminish the database issues. Consistent and automated DB health check practices result in less troubleshooting and ensure high-performance for the solutions. Datamate is Oracle’s Silver Partner with ASFU distribution status. To know more about our DB services, contact us.

Interfacing Services

The digital landscape of a business has a variety of applications and devices servicing different business functions. Integrating them with the enterprise IT solutions is critical in enhancing the efficiency of the ecosystem. All Datamate’s offerings are interoperable to integrate with the third-party systems. For interfacing services, contact us.

Collaborate with
our experts with ease

Resolve your technology challenges and bring additional business value through proactive and preventive support and services.

Knowledge Portal

Search for a variety of resources to use our software solutions. Browse the repository to find answers to common software issues, technical information, legal information, announcements, documentation and more.